Frequently Asked Questions

Find answers to common questions about our service

How do I purchase a gift card?

Browse our shop, select a gift card, choose your denomination, add to cart, and complete checkout with secure Paystack payment.

How will I receive my gift card?

Your gift card code and instructions will be sent to your email within 5-10 minutes after successful payment.

What payment methods do you accept?

We accept all major debit and credit cards, bank transfers, and USSD through Paystack secure payment gateway.

Can I get a refund?

Digital gift cards are non-refundable once delivered. Please ensure you select the correct card and denomination before purchase.

Are the gift cards region-specific?

Yes, some gift cards are region-specific. Check the product details for country restrictions before purchasing.

How long are gift cards valid?

Validity period varies by brand and card type. Check the specific product page or your email for expiry details.

What if I don't receive my gift card?

Check your spam folder first. If you still don't see it after 30 minutes, contact our support team with your order reference.

Can I buy gift cards in bulk?

Yes! Contact our support team for bulk orders and we'll provide special pricing and assistance.

Still have questions? Contact us at support@giftcards.ng or visit our contact page.